We are deeply sorry to hear that you had a negative experience. We always strive to provide the best service possible to our customers.
If you could kindly share pictures of the issue at customer.service@bathroommountain.co.uk, we would be happy to review it and get back to you as soon as possible.
We look forward to hearing back from you.
Kind regards,
IMRAN
“Really disappointed to find discover that the handheld shower part is just made of plastic. The description doesn’t state this and instead states that the shower is ‘Made from solid brass with matt black finish’. Makes the shower feel cheap. The rest of the shower is made of brass and is exactly as expected which is good. Just let down by the handheld shower section.”
