“The packaging of the product let it down as well as costing money both for you and me. I had to reschedule a plumber at my own cost due to the unit turning up damaged on two occasions. Sime bubble wrapping of the detachable panels would have saved all this trouble.”
Thank you for your feedback.
We're sorry to hear that your unit arrived damaged on two occasions and that this caused inconvenience and additional costs when rescheduling your plumber. I can see that a replacement has been arranged, and we hope this has helped resolve the issue.
We appreciate your suggestion regarding the packaging of the detachable panels and will share your feedback with the relevant team. We also advise customers to wait until their goods have been received and they are completely satisfied with their condition before booking fitters, to help avoid any unexpected inconvenience.
If there's anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Team Bathroom Mountain
