Thank you for taking the time to share your feedback.
We’re pleased to hear you’re happy with the quality of the unit, although we’re sorry to hear about the issue with one of the panels. We understand how frustrating it can be when a replacement part isn’t available, and we’d be happy to see if there’s anything we can do to help. Please do reach out to our team.
Best wishes,
The Bathroom Mountain Team
“2 stars taken off
1 for the price and 1 for the fact you have to cut your own holes.
The price is very steep £150 for unit and £30 delivery! Considering you can get the unit toilet and cistern for £184 elsewhere! But as I had already bought sink unit I needed it to match.
You have to cut your own holes for toilet waste and for the flush button. Considering this could cause the paint to chip and most units already have the cut outs. It’s for a back to wall toilet so hole is covered by toilet and really should have been done when bought.
Other than them 2 points it is a really nice unit and the colour is perfect”
“It’s really good and products are good quality however please please make sure you get the correct size as the customer service for returns are bad. I had already ordered vanity basin /sink and toilet however the toilet vanity was not correct size for my bathroom, I called the customer service for return or exchange for this however they said I have to deliver and send it to them via secure courier which will cost me more then buying the new one. Since I’m doing my house renovation I’ve been buying so many stuff and who ever is in my shoes can understand that sometimes things can go south however the customer service did not understand my situation even when I sent them images of the sealed unopened box. Well that’s my honest review. Bought extra accessories however I would suggest don’t buy it as it looks good but not good quality. Overall The price is good, quality is good however no customer service. Not at all.”
“We unfortunately cut the back panel wrong (embarrassing). But replacement was sent at a discounted price so couldn't praise this company anymore they where great.”
