“I shopped around for an LED Mirror cabinet with the ‘Wow’ factor. This Willow illuminated cabinet is stunning and has finished off our bathroom renovation perfectly.
There was a crack on the internal mirror when we unpacked it and the team at Bathroom Mountain arranged a replacement that day that arrived on a Sunday in time for our tradesman to fit.
Delighted with the product and customer service. I would definitely use them again.”
“Like so many others, the cabinet arrived broken (all three mirror doors broken and surrounding lighting trim). Awaiting a replacement and have had to dispose of the broken cabinet ourselves (it is large). The packaging was very comprehensive so I can only imagine the fault is with the design of the cabinet itself which clearly does not like to be moved. We will give it one more try only.”
Thank you for taking the time to share your feedback.
We are truly sorry to hear that the cabinet arrived damaged and for the inconvenience caused, particularly having to dispose of such a large item. We fully appreciate how frustrating this must have been.
Having reviewed your order, we can see that this has now been refunded. Please accept our sincere apologies for the experience you have had. This is certainly not the standard we strive to deliver.
If you decide to place another order with us and require any assistance, please do not hesitate to contact our Customer Service team. We would be more than happy to support you.
Kind regards,
Team Bathroom Mountain
