“I visited the Bathroom Mountain, Rayleigh store in person as part of a project to refresh our bathroom. I was impressed with the large size of the showroom and variety of products. I find it much better to see things in person rather than online as they can often look very different. An LED mirror that I had identified online looked very different in person and I made a different choice - the Jollie Illuminated LED Mirror, which looked much better in person. I was also inspired to purchase the Aqua panels from my in store visit. The prices were very reasonable and I am pleased with the quality.
I am delighted with the bathroom project so far far. A big thank you to Aiesha for all your help, patience and knowledge. The delivery team were also very friendly and gentle with their delivery of the goods and everything arrived undamaged.
It was definitely worth visiting this store from London. Thank you!”
“Very happy with the mirror, the LED lights are controllable to allow for whatever mood takes me! The first mirror arrived shattered in its box but was replaced the next day which reflects well (no pun intended) on customer service.”
“My mirror has arrived damaged and was only noticed on the day it was installed by the builder, when the light was turned on, this was passed the 48 hours you are given to report a fault, however it only came out the box today!”
Thank you for your feedback. We’re very sorry to hear that your mirror was found to be damaged when it was unpacked and installed.
We understand that some issues may only become apparent once an item is removed from its packaging and inspected. We’ll reach out to you directly so we can review the circumstances and see how we can help resolve this for you.
Kind regards,
Team Bathroom Mountain
