“I ordered this mirror cabinet with delivery coinciding with the final days of our bathroom fitter time on the job. It was left on the doorstep with no notification of arrival which is surprising given its value. The outer box was badly damaged and inside the mirror was completely smashed. Bathroom Mountain accepted the faulty product, arranged collection of the damaged cabinet and sent out a replacement.
The replacement cabinet arrived and was exactly the same as the first delivery. Smashed to pieces.
According to Bathroom Mountain I shouldn't have arranged the fitter to come back as they use 3rd party logistics and have No control over the condition on arrival. They also informed me that it was expensive for them to collect the damaged items and couldn't I dispose of it for them. They had no willingness to make even the slightest gesture of goodwill. Definitely would not recommend them to deliver anything that is breakable.”
Thank you for your feedback, Jonathan. We're truly sorry to hear about the issues you faced with the delivery and the condition of the mirror cabinets. It’s disappointing to learn that the replacement was also damaged.
We appreciate your comments regarding our logistics process, and your insights will certainly help us address these concerns with our delivery partners. We strive to improve and ensure that our customers have a positive experience.
We have sent an email to you to address the complaint and offer a solution.
Warm regards,
Team Bathroom Mountain
