“Within minutes of ordering I realised I had used to wrong delivery address. I rang to have this changed less then an hour from purchasing, I was told the address couldn’t be changed and I would have to cancel the order. Which I agreed, I am still waiting to be refunded more than a week from ordering. I had ordered and cancelled the item within an hour and we are now at day 10 and still have not received my money back.”
Thank you for your feedback, and we’re sorry for the delay with your refund.
We can see that the refund has now been processed. We apologise for the inconvenience caused and appreciate your patience while this was being resolved.
If you have any further concerns regarding the refund, please feel free to contact us directly and we’ll be happy to assist.
Kind regards,
Bathroom Mountain Team
“Looks nice, not installed yet as we need to prep the wall. The screws look very small so I came on here to see whether anyone else had this observation (they don't so this is good) to find the cabinet £32 less than when we bought it the other day which is disappointing.”
Thank you for your feedback.
We’re glad to hear the cabinet looks nice. We are sorry to hear of your disappointment regarding the recent price change. Prices can occasionally fluctuate due to promotions and market conditions, however we completely understand how this may feel when you have only just purchased.
Please feel free to contact our Customer Service team and we’ll be happy to assist.
Kind regards,
Team Bathroom Mountain
“You’d need 8 AA batteries, and it opens from the left side which is a bit awkward but it’s beautiful and good option for battery powered. Also holds a lot of storage for skincare products. It’s definitely overpriced for a mirror but i couldn’t find any other option what gave me a gold LED battery powered cabinet unit”
