“Ordered a full bathroom suite, 2 damaged items on receipt after checking instantly, a further damaged item later when going to install that wasn't obvious during first inspection.
The first 2 broken items were replaced next day however 1 of the replacement items was broken again, even worse than the first. Customer services wanted to do a "warehouse inspection" of the item before sending, lost 5 days to this and never actually happened. Constant phoning with store manager back and forth with promises item was being delivered Wednesday (no show), Thursday (no show) and then a final call from a salesman on the Thursday saying the warehouse order slipped up and they are placing a new order so in short i lost a whole week due to their incompetence and the promised warehouse inspection never actually took place. Still sat here awaiting item as per review.
3rd broken item noticed on install couldn't be dealt with by store as needed a manager who was off that day so i ended up just buying another one for next day delivery and then contacting store again later for a refund of the second order, luckily the replacement for the 3rd item was good.
Long story short, disaster order, s***e customer service, promises not upheld, a week wasted and still waiting on item that is a roll of the dice as to whether this one will turn up broken or not. Ow and i now have 3 broken large items to dispose of, hopefully not a 4th!”
“it would have go 5 stars except for a small 'nick' at the top of the upper drawer. I will live with this because I haven't time to wait for a replacement - but it is a shame that the manufacturers didn't see this before packing. Otherwise I am more than pleased.”
