Thank you for your feedback;
We sincerely apologize for the inconvenience you've experienced with your recent purchase. We're committed to ensuring all our customers receive products of the highest quality, and we regret that your item did not meet your expectations.
We haven't received any prior reports of this issue, but we take your feedback seriously. To better assist you and resolve this matter promptly, we've reached out to you directly to request further details and evidence regarding the problem you encountered. Your satisfaction is our utmost priority, and we are dedicated to finding a solution that meets your needs.
We look forward to hearing from you.
Kind Regards, Gina
