“Having bought a whole bathroom from Darren at the Liverpool branch we have had a couple of minor issues. Insufficient for a complaint I might add. I rang Darren on both occasions and each time the problem was rectified immediately and satisfactorily. Absolutely excellent service and I can wholeheartedly recommend him and Bathroom Mountain. I am a very happy customer, thank you. Peter”
“Advertised as solid Brass, painted matt black, they are infact plastic, but will do the job and not corrode as the brass might have.
Bathroom Mountain are in the process of updating their website to reflect this change.”
Thank you for your feedback, and we’re sorry for any confusion caused.
The item in question is indeed made of plastic with a matt black finish. We completely understand your concern, and we’ve reached out to you via email to help resolve this matter.
We’ve requested our team to update the product listing to reflect this more clearly and avoid any future misunderstandings.
We appreciate you bringing this to our attention and hope to get this sorted for you as soon as possible.
Best regards,
Tamveel.
“It completes the look for our basin. Just a shame we werent given the opportunity to choose which colour we wanted initially as we had to purchase the black one afterwards. The package arrived squashed otherwise would have given it 5 starts.”
