Thank you for your feedback.
We do have it clearly stated on our website that the item is made of plastic, but we apologize that it did not meet your expectations.
As a gesture of goodwill, we have processed a refund for the basin waste.
If there is anything else we can help you with, feel free to contact us.
Thank you for speaking with me earlier today.
I am pleased that we have reached a resolution you are happy with.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Best regards,
Duaa
We apologize for the inconvenience caused by receiving a less-than-perfect item. We have reached out via email to offer a solution and are currently awaiting your response.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. If there is anything else we can assist you with in the meantime, please do not hesitate to get in touch.
Best regards, Gina
