We are so sorry to hear this as we never wish our customers to have such an experience.
If you can share the picture of this issue at customer.service@bathroommountain.co.uk so we can get it reviewed and get back to you as soon as possible.
Also, this waste comes with a 1-year warranty and your order is from Dec 2021, still, we will look into this for you.
We shall be waiting for your response.
Kind regards,
IMRAN
“Easy to install and looks great with my new Matt black tap.
I’m not a keen DIYer but once the old plug was out this was easy to install.
Looks great and simple to clean.”
