“Cannot comment on the this item, it was not in stock so Bathroom Mountain cancelled delivery of all items ordered. After waiting in all day I called for an update to be informed of the cancelled delivery. I then ordered a replacement waste and arranged collection for all items. I then received an email saying that a refund was issued for the waste item. Terrible customer service, will never use again.”
Good Afternoon,
Thank you for your review, I am sorry to hear about your circumstances. Typically if an item is out of stock we would contact the receiving party to inform them of such circumstance. We would also offer the options to wait for the item to come back in, offer an alternative or offer a refund on the item. We will happily look into the events that have led to your review to improve our service and for this we thank you for your feedback. Nelson
