We apologize for the inconvenience.
We never wish our customers to have such an experience.
I have gone through your concern with us, which was resolved, If you still have any issues, please feel free to share them with us at customer.service@bathroommountain.co.uk.
Regards,
IMRAN
“We have recently refurbished our bathroom all Bathroom Mountain and it looks so beautiful! The basin is lovely and compliments the bathroom nicely - see for yourself!”