“Appalling quality. I’ve held stronger coffee cups!
This along with delivering a damaged bath, vanity unit, toilet seat and a toilet that won’t seal because of poor casting marks mean I’ll be advising all my colleagues to avoid you.”
Thank you for your feedback.
We sincerely apologize for any inconvenience this may have caused.
I’m pleased to let you know that we’ve reached out to you via email for further details to help resolve this issue. Kindly respond at your earliest convenience so we can look into this for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out, I’m more than happy to help.
Kind Regards,
Tamveel.
“Need to let anyone who’s thinking of purchasing this item that the compression outlet of this trap is not suitable for any standard uk size wast pipe, i.e 40/32mm or 1”1/2 or 1”1/4
This is not made clear, had to throw in the bin!”
Thank you for your feedback. We're sorry to hear that you experienced issues with the fitting.
This trap is designed to be compatible with G 1 1/2" connections, as specified in the technical diagram on our website.
We sell a large number of these without reported fitting concerns. However, we appreciate your input and will review the product details to ensure clarity. We will also get in touch to gain further clarity.
“There was a ridge inside the fitting that was stopping the trap sealing to the waste pipe. Had to rub out with sandpaper and glue pipes together to stop it leaking. Apart from that it was exactly what was needed for the job.”
Thank you for taking the time to leave a review.
We're sorry to hear about the issue you experienced with the fitting. This is not the standard we aim to deliver, and we’d like to look into this further.
We’ll be reaching out to you via email to address your concerns and ensure we can make this right.
Duaa
“Very poorly made plastic is of low quality and brittle, did not seal easily ok the bath connection no matter how tight it was done, don’t have 100% confidence in this product.
Can’t fault bathroom mountains service just a low quality product.”
Thank you for your feedback. We are sorry to hear that you are not satisfied with the product.
I have sent you an email, and we are happy to issue a refund for you as customer satisfaction is our priority.
Best regards,
Zahra
