“Unfortunately I have still not received my bath panel I ordered as it’s been ‘lost’ whilst out on delivery. Also it is now out of stock, so waiting to see if it comes back in stock.
I was also not impressed with the delivery of my bath and shower screen. I was given a 2 hour slot but this came and went. 2 hours after my slot I had the delivery men at my door. No contact at all from them even though it was very late and I was told I would get a phone call to say they were on their way. Their tracking system also said they were 30 minutes away when they were at my door.
I do have to say the men in the shop are very helpful and polite but the delivery really needs to be sorted as I feel reluctant to order again from yourselves .”
We are very sorry to hear about your experience and apologise for the inconvenience caused with both your delivery and the missing bath panel. This is certainly not the level of service we aim to provide, and we completely understand your frustration, especially regarding the delayed delivery slot and lack of communication on the day.
We have now reached out to you directly to discuss this further and provide a resolution. Thank you for bringing this to our attention, as your feedback helps us improve our service.
Kind regards
Bathroom Mountain Team
“Nice solid bath panel, delivery was really quick, and they kept me up to date with texts and a call to let me know when it would be arriving so I didnt have to stay in all day. Looks lovely in my bathroom. Thank you”
