“Delivery time and arrival were very good and the quality of the pivot shower door was very good but because of the poor instructions it took me at least an extra hour more to work it all out and I've previously put quite a few shower doors up working in property maintenance, it's a shame because I have previously put a bifold shower door up of the same make and that was simple and easy to follow, hence why I went for the same make.”
Thank you for your feedback. We're pleased to hear that you were happy with the delivery, arrival time, and quality of your pivot shower door. However, we’re sorry to learn that the instructions were not as clear as they should have been, causing extra installation time.
We appreciate you bringing this to our attention and will pass your comments along to the relevant team to help improve our instruction manuals in the future. Your feedback is valuable to us, and we’re grateful for your continued trust in our products.
If you need any further assistance, please don’t hesitate to reach out.
“The shower door was relatively easy to install, though the instructions were slightly sketchy.
The frame is flimsy but once all screwed together it seemed ok. The glass door is solid and it all fitted together nicely.
Time will tell if this will last but for just over £100 it was a bargin.
Just got to silicone and finish painting and will test it out.
Bathroom Mountain delivered promptly with updates. Thank you.”
Good afternoon,
We sincerely apologise that the item did not meet your expectations, and we regret any disappointment it may have caused. We want to express that we haven't received previous reports of this nature.
We're also sorry to hear about your dissatisfaction with our returns process.
Please accept our apologies for any inconvenience caused.
Kind Regards, Gina.
