“The product seems good but the plumbers had difficulty working out how to fit it as the system is different from the usual methods. The fitting instructions could be clearer by stating in words that it is unusual and explaining some of the diagrams.”
“The door is as another buyer stated does not fit the 1200mm space 100%, the seal leaks and most annoyingly the door Handle is completely crooked front and back really really disappointing!”
Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our customers as it helps us improve our products and services.
Regarding your concerns, we’d like to clarify that the item you’ve sourced is designed with an adjustment range of 1175-1190mm, as noted in the product description on our website.
We’re also sorry to hear about the issues with the seal and door handle. This is not the experience we want for our customers, and we’d like to make it right. Our team will reach out to you via email shortly to assist further and try to resolve these matters to your satisfaction.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
Duaa
Thank you for your feedback.
We’re sorry to hear about the door and seal issues, as they did not meet your expectations, and we appreciate you bringing them to our attention.
We have reached out via email to gather more details so we can assist you further.
Please don’t hesitate to get in touch if you need additional support.
Duaa
In the industry, shower doors are designed with a certain degree of adjustability to accommodate various installation scenarios. Due to factors such as the need for tiling, grouting, and potential irregularities in wall alignment, there is often a built-in adjustment range to ensure proper installation and functionality.
Product: Vienna Easy Clean 8mm Hinged Shower Door 1200mm
SKU: 41038, we advertise the adjustment range clearly on the website; 1175-1190mm
The technical drawing also reflects the dimensions.
We can only apologise for any confusion.
Should you wish to return the goods if they are unstable, you can do so within 28 days of the delivery;https://www.bathroommountain.co.uk/i/returns
Kind regards, Gina
