“Confused Installation Manual.
Left & Right door confusion.
Unclear diagrams.
Construction sequence not good. Seals need to go on earlier!
Height adjustment not clear.
Bottom rail only secured with silicone. No attachment to vertical piece.
Door lift/install is a two man job.”
Thank you for your valuable feedback regarding the installation of your product. We sincerely apologize for the issues you encountered, particularly with the clarity of the instruction manual. We understand how frustrating this must have been and truly regret that the manual did not meet our usual standards.
Your feedback is incredibly important to us, and we will raise these concerns with the manufacturer to improve the instructions.
If you require any further assistance or support, please don’t hesitate to contact us directly.
We’re more than happy to help resolve any remaining issues or provide additional guidance.
Duaa
“Easy to shop no real sales pater it was a joy to go in showroom light area delivery was excellent on time as promised my wife asked for it to be put upstairs and it was no problem for them to do that no mouns or grouns just did it with no problems”
“The item looks very good and of high quality however, there are rubber seals which used between the two doors to stop the water. This is not good at all as it doesn’t stop the water and the advert does not mention this. Unfortunately due to the timescales of my project, going through the return process and the additional costs is not in my interest.”
Thank you for your feedback and we are glad to hear you are satisfied with the quality of the product.
However, we are sorry to hear about the issues with the rubber seals and would be happy to assist.
We will get in touch with you via email to request images or a video of the issue.
This will help us review the installation and resolve this for you.
If there is anything else we can help you with, feel free to contact us.
Duaa
“It was very helpful to view the door at the Peterborough store, even though I ordered on line. Good quality, and good value especially for 8mm glass. Installation instructions are pictures only but that is not unusual these days. They could be better. You need to concentrate. All in all a very good choice. Very smooth operation.”
