“I ordered the antique gold traditional 2 column radiator, but realised I hadn’t added the feet to my order.
I emailed customer services the following day to ask if these could be added to my order, but this was not possible due to ordering via PayPal.
The team very kindly arranged delivery of the feet for me, and wavered the delivery charge.
When the parcel arrived, the item I received was incorrect. I contacted the team, who were very apologetic and arranged delivery the following day.
Fantastic customer service, would highly recommended.”
Please accept our sincerest apologies for the inconvenience you have experienced. We understand how frustrating this must be, and we truly appreciate your patience as we investigate the issue internally.
This is certainly not the level of service we strive to provide, and we regret that this has happened.
Our picking system is automated, and this is not something we would expect to occur. Rest assured, we are actively in the process of resolving this matter.
As part of our commitment to resolving this for you, we will get in touch via email to provide a resolution. We want to ensure that you are fully satisfied with the outcome.
Thank you for your patience.
