Thank you for bringing this to our attention.
We're truly sorry to hear about the issue you've encountered with the thread on the radiator valve. Ensuring our products meet the highest standards is crucial to us, and we apologise that your experience did not reflect this. We are keen to understand more about this situation and offer our assistance to resolve it to your satisfaction.
We will be in touch shortly to gather further details and explore the best way to address this matter. Your patience and cooperation in the meantime are greatly appreciated.
Kind regards
Rebecca
