“We escalated to the company and they are not even preferred to address the situation saying the delivery company is separate to us even though we paid for the delivery as part of the overall invoice.”
Thank you for your feedback.
We're genuinely sorry to hear about your experience with the delivery and completely understand how disappointing it can be when things don't go as expected.
However, upon reviewing the tracking details for your order, we can see that the items were delivered on the scheduled date and within the estimated time frame provided by our delivery partner.
At this time, we have not located any email correspondence associated with your order. If you have any supporting information or documentation regarding the issue, please do share it with us. I will be happy to review the matter personally and respond to you promptly.
You can reach us at customer.service@bathroommountain.co.uk, and kindly address your message for the attention of Gina.
Thank you once again for bringing this to our attention.
Kind regards,
Gina
“Valves arrived but when I checked them found the Anthracite colouring was damaged,contacted customer services and Customer Support Advisor HASHIM ALI arranged for the valves to be replaced without question,absolutely first class service.”
