“This is not a bad company, but .........
Unfortunately I ordered the wrong type of valves and I had to return them.
Every other company I have purchased plumbing an electrical materials allow me to return items without any questions, this company asked me to go to their webside to find out how to return, take at least 2 photos of the items to returned including wrapped as iot will be return, then they would reply tome with a form which I would have to open the package and include the form before returning it.
No wonder why Amazon has conquered the world.”
Thank you for sharing your feedback and I’m sorry to hear about the frustration you experienced with our returns process.
We ask for photos of goods and packaging at the point of return to ensure that items are securely packaged and to help our warehouse team process refunds or replacements quickly and accurately.
Thank you again for your honest comments—they’re invaluable in helping us improve.
Kind Regards, Gina
