“Ordered the wrong valves. No big deal so I reordered angled ones. The returns process is painful, you have to fill in a form, take pictures, then get approval. Once you have approval you have to print and sign another form - for what, I have no idea. I don't believe anyone is filing that in this day and age. Just a waste of time and making it purposefully difficult to process a return is how it comes across. The angled valves should have arrived next day delivery. Tomorrow we will be on day 3 and DHL still haven't delivered it, just telling me delivery is delayed. This is now delaying my project. Would order elsewhere if I wasn't going to have such a headache returning those as well.”
