“I purchased two bathroom suites including this towel radiator. During the few months I was popping in and out of the store I was liaising with Lauren - the deputy manager.
Lauren was great!!! On a couple of occasions I received the wrong item, she got it sorted, on another couple of occasions I wanted to return items even when I went past the 28 return policy but she got it sorted.
There's a pattern here, as a customer she made sure I was looked after.
Lauren is a credit to Bathroom Mountain.
If all the staff are as helpful and friendly as Lauren then the company would be inundated with compliments of your staff.
Give the young lady a promotion and give her a GM role.”
“Radiator really compliments our gold bathroom theme. Very well built, has a premium feel to it. I went 1600x500. Tall radiators are the way forward.
Next day delivery was a bonus.”
“It came damaged. And unlike before when you could go in and get a replacement straight away, now you have to wait till 4 pm or of you miss the deadline 4pm the next day. I do not like this new set up.”
Thank you for your feedback, and we’re sorry to hear about the inconvenience you’ve experienced.
We’ve recently opened a new warehouse, and as part of this change, items are now brought up to the showroom from there, which does take additional time.
We sincerely apologize for the delay and understand how frustrating this new process may be.
We appreciate your patience and will continue to work on improving the service.
