“This looks nicer than it acts. The horizontal rods are solid metal which are presumably supposed to heat up from the side bars which are full of hot water. Alas, the heat never quite reaches the end of the horizontal bars, so you end up with two piping hot vertical pipes and 12 luke warm bars. Luckily the size we bought is too big for the room we bought it for, so it works OK and it looks nice enough.”
Thank you for taking the time to share your feedback regarding your recent purchase with us. We sincerely apologize for any inconvenience you experienced with the heated towel rail's performance.
We understand that the heating distribution may not have met your expectations, and we appreciate your patience and understanding in this matter. Your comments are valuable to us as they help us identify areas for improvement in our products and services.
As a gesture of goodwill, we have refunded a partial amount against the towel rail.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us. We are here to ensure your satisfaction with your purchase.
Thank you for choosing Bathroom Mountain.
Kind regards, Gina
