“I’ve yet to install the radiator so this review is purely based on the applying customer service I received.
I submitted an initial order of 10+ radiators and the next day cancelled two of the radiators. I immediately received an email saying I would receive a refund for the two cancelled radiators within “1-2 working days”. Fast forward a week and still no refund. I called and at first was told BM had no record of the cancellation. In fact, I had to send them back the email I’d received from them confirming the cancellation before they would even acknowledge the cancellation! I was then told I’d receive my refund by the end of that day. Alas, a few more days went by and still no refund despite more calls into BM’s call centre.
Eventually, 10 days after my initial order the delivery turned up and to my dismay it included the two cancelled radiators! I immediately called and told them the two radiators had been cancelled 9 days earlier. No apology was forthcoming and I was told that “as a gesture of goodwill” BM would pick up the radiators for free. The cheek of it!
On top of this, my initial order included pipes for the radiators. I scheduled the whole order to arrive on a certain date (to coincide with my plumber starting work) but regrettably all the pipes were missing from the delivery, despite receiving no prior courtesy warning. Cue a few more phone calls to BM’s generally useless call centre to find out where they were. They eventually turned up 4/5 days.
All in all, a complete customer service disaster from start to finish.”
