“Radiator was delivered with its packaging totally damaged and consequently unable to accept. The black TRV where also missing from the order. Awful experience.”
We are deeply sorry to hear about the experience.
We completely understand how disappointing this must have been and sincerely apologize for the inconvenience caused.
This is not the level of service we strive to provide, and we are taking steps to investigate and address this issue to ensure it doesn’t happen again.
Thank you for bringing this to our attention, and we appreciate your understanding as we resolve this matter.
