“Initially purchased the 600x785 faro range radiator which we were told needed to be fitted with feet so we purchased the feet. Our plumber came to fit the radiator and couldn’t fit as the feet were not compatible with said radiator. The customer service which I received was awful. Staff being rude on the phone, putting the phone down on me for asking why I was sold this radiator which didn’t have feet and me asking are staff not trained further more when the correct radiator was said in stock on line it was not available until after 4 pm so when a plumber arrived at 9 in the morning to do the work and we were left to pay him to come back the next day. I found the whole experience dealing with this company not one I would like you to experience.”
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues with the radiator and incompatible feet, as well as the service you received when contacting us.
This is not the level of experience we want for our customers. We will escalate your concerns to our management team for further review and look into what happened so that this can be addressed appropriately.
Kind regards,
Team Bathroom Mountain
“We have ordered all our radiators via bathroom Mountain and couldn’t recommend them more! So warm, easy to fit and are the complimented item in our Reno. We have purchased all different sizes and they’re great. Delivery prompt and informative :)”
