“Wasn't going to leave a review but as I am receiving reminders to do so, here goes. Bit like adding insult to injury really.
Ordered our radiator around 4 weeks ago. Was given a date for delivery (friday) with a 4 hour delivery slot so arranged to stay at home. The night before delivery we got a message to say the delivery date had been changed to Saturday. Cancelled our plumber who had been booked for the Saturday and rebooked him for Monday. Saturday came, large 2 man delivery van pulled up...we were handed a small plastic bag containing the valves and were told the radiator wasn't on the van and we needed to wait for a new delivery date. We rang Bathroom Mountain customer services and were informed very confidently it would be delivered the following day...surprise surprise it didnt turn up and no Bathroom Mountain customer service available on Sunday. Managed to find a number for the courier company who knew nothing about Sundays delivery. Another day wasted. Cancelled not very happy plumber again. Rang Bathroom Mountain on the Monday morning to be told they would 'try' and get radiator delivered the following day. Painful.
When i asked them to send out a radiator with a different courier, i was told this wasn't possible and they would refund my money instead but we could 'keep the valves' ...speechless.
Anyway as i said , I wasn't going to leave a review but you kept asking for one so there it is.
P.S Ordered a radiator with a different company Monday afternoon and it was delivered Tuesday morning.”
Thank you for taking the time to share your experience. We’re genuinely sorry for the repeated delivery issues, the lack of clear communication and the disruption caused to your plans.
We completely understand your frustration, and we apologise that we didn’t provide the level of service you expected.
We’ve reached out to you directly so we can look into your experience further and see how we can put things right.
Kind regards,
Bathroom Mountain Team
“Great looking radiator and good quality, it was just not as we thought colour wise. It was described as antique gold but is more of a dark olive tone and the returns policy isn’t the best having to return yourself to the nearest store, which for me was too far to take. A number of these for sale on Facebook marketplace with new but can’t return and substantially reduced like myself due to this. I Would definitely recommend visiting a store if there’s one nearby you before ordering to be sure or ordering a sample if possible”
Thank you for your detailed feedback. We’re pleased to hear you were happy with the quality and overall appearance of the radiator and valves.
We’re sorry that the Antique Gold finish wasn’t quite what you expected. We appreciate your feedback regarding the colour and returns process, and we’ll share this with the relevant team.
We also recommend visiting one of our showrooms where possible, as finishes can appear differently depending on lighting and surroundings.
Kind regards,
Bathroom Mountain Team
