“Can't comment on radiators as we cancelled our order. Day 1 - money taken. Day 2 - sorry, 6 matching radiators are delayed, we accepted the delay. Day 3 - those 6 radiators are discontinued, but here's the rest of your order immediately, despite us telling them to halt the order completely if they couldn't fulfill a good third of it.
Also interesting that those same radiators remained, and still remain, in stock for ordering on their website, so they will take your money but take the usual statutory 10-14 days to give you your money back. Plus their sale counting down to an end at 3 hrs later, never ended and is still going weeks later. Really not happy with how they conducted themselves overall, between delays, discontinued, incorrect website info, and quick to dispatch the ones in stock which then forces the refund to take 10-14 days.”
Thank you for sharing your experience, and we sincerely apologize for the issues you've faced with your order. We strive to maintain clear and accurate information regarding our stock and appreciate your feedback on the discrepancies you mentioned.
We understand how frustrating delays and cancellations can be, and your concerns about our refund process have been noted. We are constantly working to enhance our service and prevent similar situations in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Tamveel.
“I can only review the service which was excellent and the look of the radiator which is great. Still waiting for our scarlet pimpernel plumber to install”
“Although I can‚Äôt comment on the heat performance of the radiator as I‚Äôve not connected it to my existing central heating yet, it looks fab, quality is very good, substantial fixings and easy to install, the radiator was well packaged and protected, all in all I‚Äôm very happy”
