“Had to repurchase since the old one broke. The limescale buildup cause the knob and shower head to malfunction. Repair is not that straightforward and parts are very expensive so we just bought same unit to replace it.”
Thank you for your feedback.
We're sorry to hear about the issues you've experienced.
We'll reach out to you directly to assist further.
Kind regards,
The Bathroom Mountain Team
“I hired a UK licenced plumber who could not safely install this shower as pipes did not connect well enough to be safe by UK standards in multiple joins, as Ian has also mentioned in his review. My plumber took this to his supplier who also agreed. Don't be mislead as was I. Almost all positive reviews on this product focus on the delivery and look of the shower. I would seriously question if any positive reviews on installation have been made by certified individuals. When I contacted the company, they offered no help or took no accountability so I was left to sort this out myself. After 3 hours additional labour and a broken wall to properly assess the pipework joinery, my plumber eventually made it safe by purchasing further parts. Lesson learnt-always use a licensed plumber's supplier.”
“A perfect replacement for my broken shower. Excellent quality product. It was delivered on time and well packaged. Customer service prior to purchase was also excellent.”
“By some miracle I found the exact same shower I needed to replace. I'd not heard of this company before but placed the order and it turned up quickly as advertised. I can't fault them at all.”
