“Pathetic service and a waste of space for selling a shower they didn’t have in stock. If I didn’t call to ask where my shower was i would still be waiting for delivery and they sent an email saying it’s coming next day with a time frame. So why is this company allowed to trade this way.”
We are very sorry to read your comments and apologise for the frustration and inconvenience caused.
We can confirm that this matter has now been resolved, and we appreciate you bringing it to our attention. Your feedback has been shared internally so we can improve our processes and communication going forward.
Thank you for your patience, and please accept our sincere apologies for the experience you had.
Kind regards,
The Bathroom Mountain Team
“I received the shower a few days after I ordered it, very pleased with the product, I'm 67yrs of age and had the shower plumbed in and working has it should in less than 2 hours very pleased.
Mr Gordon Sargeson”
“The product arrived damaged, but the customer service was really great. I sent a photo of the damage and they sent me a replacement straight away.
Not fitted the product yet, but looks well made.
Would definitely use the company again.”
“We are very happy with this shower set. The product was delivered the day after I ordered in perfect condition, all the parts were there including some spare washers, which is great. I fitted it myself which was very easy and it's very high quality considering the price point, I was half expecting the riser and shower head to be plasticky and cheap, but its anything but that. Proper metal fittings, faultless chrome finish and it looks the business. I cannot fault the product or the service, all in very happy.”
“An amazing all in one product, and nice and contained. No need to drill holes into the tub. The height of the fixed shower head is more than adequate.”
