“Order arrived as planned. It soon became clear one of the parts were faulty. A couple of emails later to outline the problem to customer services and new part arrived as promised. All done online rather than speaking to people on the phone which for a 40 something like me was the biggest challenge!!”
“Very happy with the service. They also have a free 'phone for customer enquiries so you can be sure of ordering the right product without one of those automated go round the block numbers. The product arrived when indicated and was well-packaged and protected in a heavy cloth bag. The plumber fitted it with no trouble at all in a few minutes. So yes I am happy.”
“The item I ordered was delivered very quickly and was of high quality. however I had ordered the wrong item! I contacted the firm they were very helpful advised what I should do e-mailed returns label and advised me when I could expect a refund”
