We are sorry to hear about the issue you've experienced. Please note that discolouration or rust-like marks can sometimes occur when harsh or abrasive cleaning products are used on brass finishes. We recommend using only mild, non-abrasive cleaners and a soft cloth to help maintain the appearance of your tap.
To resolve this for you, we’ve sent a separate email confirming that a replacement tap will be issued.
Best Regards,
Zahra
“I really like this tap, it is solid brass so feels exceptionally high quality. The action to mix and turn on and off is smooth, the brass doesn't show limescale stains and is easy to wipe down. The installation was easy and our guests have commented on how much they like it - all thinking it was much more expensive than it was! Would definitely use this again in another bathroom or cloakroom.”
