“Our first time with Barnes, having previously booked with Norfolk Broads Direct. Pricing for this craft was more competitive so it was a no brainer really. There were a couple of letdowns though in comparison. We arrived early and told check in was from 2pm, which was fine. However, when returning at 2pm, we're told the boat was still not ready. We sat in the car and looked at the boat for 45 minutes, in which time no one entered or left it, then received a call saying our boat was ready! We were also disappointed when we realised there were no towels included in the rental, which was stated on the booking page, but we'd overlooked as these are standard on NBD hires.
The boat was a little tired, there was no GPS Speedo which meant our cruising speed was ambiguous, and no apparent fuel gauge or dipstick. We did however receive £50 back on the fuel deposit, which is an advantage over NBD, who don't operate a deposit scheme (use it or lose it)!
Overall, a decent week on a budget cruiser. We will be better prepared for any return bookings with Barnes.”
Hi David, thank you for giving us a try and for taking the time to leave such a detailed review. We’re pleased Royall Satin gave you a good-value week on the Broads, and that the fuel refund was a welcome bonus.
We’re sorry the start of your holiday wasn’t as smooth as it should have been, and we appreciate your comments about the handover and onboard information. Towels aren’t included with this boat hire, so we do try to make that clear on our website, but we understand it’s easily missed if you’re used to another boatyard doing things differently.
We hope that, now you know what to expect, we can welcome you back for an even better trip next time.
All the best,
The Team at Barnes Brinkcraft
Thanks for the lovely review — and for the photo too, Royall Satin looked just perfect in the sunshine. She’s a really comfortable boat to spend time on, and we’re pleased you continue to enjoy cruising aboard her.
Always nice to welcome familiar faces back, and we’ll look forward to seeing you again next time.
All the best,
The Team at Barnes Brinkcraft
“The only problem we experienced was mooring ,trying to get near a place to eat proved almost impossible.it seemed that most of the places seemed to be private moorings . I did speak to a member of staff and he said that it is proving a problem. But that is not your fault,other than that all was fine .staff helpful ,boat realiable all seemed efficient on arrival and leaving .thank you”
