“What a great weekend.... I don't think we had the newest boat in the fleet so she had plently of character but was in great condition and super clean and tidy. I was amazed at the simplicity of check in/out...easier than renting a car!!
Celebrated a birthday with friends and the Broads are the perfect place to do this...”
“First time on a boat not impressed very old and bedroom very cold at night. Not enough information on battery life and heating and could do with more training before setting off. Probably will not do it again”
Thank you for taking the time to leave your feedback. We’re sorry to hear your first boating holiday didn’t quite live up to expectations, especially during some particularly cold weather.
Our “no frills” boats are older, more traditional cruisers, but we certainly still want guests to feel comfortable and confident during their holiday. We’re sorry if we didn’t provide enough guidance on the heating and battery systems before you set off.
There is additional information available in our customer app and in the skipper’s handbook on board, and our engineers are available 24/7 to help with queries such as heating or power issues outside office hours.
We also appreciate your comments regarding training. We’re always happy to provide extra instruction or additional time with guests before departure — particularly for first-time boaters — and we’ll use your feedback to remind our team to check guests feel fully confident before leaving the yard.
Thank you again for your comments, and we’re sorry the holiday wasn’t the experience you had hoped for.
