“The boat was ok, it didnt close up tight so lots of drafts and freezing at night. The toilet smell was awful from day 1 until we had it pumped out. The oven turns off every time you open the door to check food. Everything else has ok. If we do the broads again we would choose a different boat”
Thank you so much for taking the time to leave us a review, and we're really sorry to hear that your holiday didn't quite live up to expectations.
We completely understand how frustrating those issues must have been — draughts at night, the toilet concern, and the oven behaviour are all things that would have dampened anyone's trip, and for that we sincerely apologise.
We do want to mention that our on-call engineers are available throughout your hire and can meet you on the bank to resolve exactly these kinds of issues — please do give us a ring next time, as we'd love the chance to put things right on the spot so it doesn't affect your enjoyment.
We're pleased to hear that everything else was ok, and we hope you'll consider giving the Broads — and us — another chance in the future. If you'd like to discuss your experience further, please don't hesitate to get in touch directly.
Warm regards,
The Barnes Brinkcraft Team
