“Got someone out to look at my sofa quickly which was good. Was explained that customer services would be in touch as soon as possible. Still haven’t heard anything! Also been asking for my warranty certificates for a month and still haven’t got anything!”
“The whole experience of buying my odyssey sofas has been awful. Just so disappointing. Delivered damaged with cushions missing. Replacement had two different foam inners, one extremely uncomfortable. Whole thing smells weird and squeaks whenever the cushions move against each other.”
“Sofa & chairs look great. Seem good quality. Pleased with choice.
Unfortunately had to wait 12 weeks for delivery. Just made it in time for Xmas!!! Told by shop it would be 5 weeks. Sat on deck chairs for 7 weeks. Not happy about this!!! Tell customers truth!! Got loan sofa but only a short time before delivery!!! Promised delivery date then sofa not in!!! Very frustrating!!!”
“I have to say I'm always dubious about "care plans" etc as how do we know for sure its been done?
Well, I have to say my sofa from B&S has definitely been done as I spilled red wine on it and it cleaned immediately without the slightest trace - not a mark, ring or any discolouration on a pale grey sofa!!
Would definitely recommend this service from trusted seller like S&B.”
