“Arrived ready to fit the legs..the delivery drivers put them on and when they were trying to put the sofa upright the sofa was so heavy that the legs buckled and snapped the wood inside. They said contact customer services and left leaving me with a sofa i couldn't sit on in my lounge. It was like that for 6 weeks !!!!!
Eventually after lots of phone calls to customer services and a repairer visit I asked for a new one.
So 6 weeks with a broken sofa numerous phone calls and days off work waiting for a repairer etc I was told that because they replaced it I wasn't entitled to compensation.
But out of good will I could have £100 off......really ? On a £2,500 sofa ! By that time I couldn't be bothered to argue.
It is a manufacture fault I was eventually told when they dropped off the new sofa...he put the legs on a different way and the sofa is now sturdy and usable but tbh I expected better service from Barker and Stonehouse”
“Great Sofa , Lovely leather and great quality - Mattress is massive and really good quality . The pullout machanism is the best I've ever seen/used and no faffling about with extra cushions - just pull one handle and out it comes in one !
Will compliment any room !”
“Lovely sofa bed (it is very heavy!). Converts quickly and easily into a bed. Delivered on time by two friendly and efficient delivery men. Given the cost of the item, free delivery would have been nice.”
