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Xootz Element Electric Scooter - Blue Reviews

4.3 Rating 43 Reviews
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Product Page

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Seanne Nicklin
Verified Reviewer
“It stopped charging after 1 week and I was advised to go to the manufacturer to discuss the fault. Terrible customer service. I would not use this company again.”
Helpful Report
Posted 1 year ago
Hi Seanne, Thank you for your feedback. We're very sorry to hear about your experience and truly regret the inconvenience caused. It’s never our intention to leave customers feeling unsupported. While some products do require manufacturer support for warranty issues, we understand this can be frustrating. Your feedback is important, and we’re using it to review how we handle these situations to better support our customers. If there’s still anything we can do to help, please reach out — we’d like the chance to make this right. Many thanks, Grace
Posted 1 year ago
“Scooter didn't work on getting it despite charging it for the full amount of time. Getting passed between xoots and bargin max... all I wanted was a replacement Scooter and now since I've waited so long a refund. But its been a night mare and only way yo contact bargin max is through an email address which takes days to reply off. Avoid it.”
Helpful Report
Posted 2 years ago
Good Morning, Thanks for leaving a review and feedback. We completely understand the process is a bit long winded regarding the Xootz Products, as they are the supplier of the item, we have to provide certain elements to deal with the return, therefor we advise you contact them to obtain a case reference (can be found in the subject line on their response via email), once you have this please contact support@bargainmax.co.uk and we will be happy to help and get this resolved. Kind regards Dan
Posted 2 years ago
Charmaine Frost
Verified Reviewer
“My son absolutely loves it and I know he's safe as the speed is perfect for his age”
Helpful Report
Posted 2 years ago
“Amazing”
Helpful Report
Posted 2 years ago
“No power in it won't even pull my 4 year old”
Helpful Report
Posted 2 years ago
Hello Melissa, Thanks for leaving a review and we are sorry the item you have ordered, is slightly different to how you expected this to be. Please contact the customer service team on support@bargainmax.co.uk and provide your O/N and we will look into this further for you. Kind Regards Dan - Bargain Max Customer Services
Posted 2 years ago
“It’s a Christmas present so will write a review when it’s used”
Helpful Report
Posted 2 years ago
“My little boy loves it. Delivery was great was kept upto date with the schedule. Am absolute bargain thanks”
Helpful Report
Posted 3 years ago
Author didn't leave any comments.
Helpful Report
Posted 3 years ago