“Bag delivered 6 December didn't like returned a few days later as per e mail instructions from them, now it is 5 Jan and still waiting for my refund. 3 Emails sent asking about when I can receive refund”
Dear Ann,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and inconvenience this situation has caused.
We completely understand your concern regarding the delay in receiving your refund. After carefully checking with our returns department, we regret to inform you that we have not received the returned bag. Unfortunately, we are also unable to locate the return in our system as no proof of postage or tracking receipt has been provided, which makes it impossible for us to trace or confirm receipt of the parcel .
As per our returns process as stated in our prior emails , a refund can only be issued once the item has been physically received and checked by our returns team. We truly appreciate that you followed the instructions provided at the time, and we are very sorry that this has resulted in an unsatisfactory outcome for you.
If you are able to locate or obtain any proof of postage from the Post Office, we would be more than happy to review this immediately and assist further. Without this, however, we regret that we are unable to process the refund at this stage.
Please accept our sincere apologies for the disappointment caused. We do take customer feedback very seriously and regret that this experience has fallen short of the standard we aim to provide.
If you have any further information or would like to discuss this further, please do not hesitate to contact us.
Yours sincerely,
Team Assots.
