“Everytime there is a travel opportunity in my life, I choose to park here and give me a very perfect service due to my needs and they provide exactly that.”
“TERRIBLE SERVICE DO NOT USE.
Waited 35 mins for pick up at 1am with small child. Had to ring 3 times. Office worker rude on phone and in person. Waited an zone C as advised, mini bus doesnt even collect from Zone C. Daughters car had not been moved ready for collection so had to trapse round with cases on gravel in the dark trying to find. Her house keys had been taken off car keys and chukcen in footwell. Staff rude. will never use again. Complaint to head office sent.”
Thank you for your review.
We are very sorry to learn of your experience and appreciate how frustrating it must have been to face delays following a late-night flight, particularly whilst travelling with a young child.
We are disappointed to hear about the issues you encountered during the collection process, including the wait for the transfer bus, the communication from staff, and the difficulty locating the vehicle upon your return. We are also concerned by your comments regarding the handling of your daughter's keys and the standard of customer service you received.
We expect all of our parking operations to provide a safe, efficient and professional service, and we regret that your experience did not reflect these standards.
You mention that a complaint has already been submitted to Head Office. We assume this may have been sent directly to I Love Meet & Greet, as we have been unable to locate any correspondence from you other than this review.
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and disappointment caused.
Best Regards
The APH Team
