“Excellent service both at drop off and pick up.... This is my 4th year of using this service and find it to be the quickest and simplest way to sort out the Stansted parking...”
“Can't praise this parking enough. Used Tesco vouchers, so free! Easy to find. Very organised staff. Care taken with vehicle. A quick call on return and taxi collects you and your car is ready to drive home.”
“After using APH at Gatwick for many years and been extremely happy with the service there ,we were very disappointed with the Stansted APH, the staff weren't particularly friendly, the parking area wasn't very ,no toilets or washrooms on site,there is only a small sign saying that APH car parking is there hidden by some bushes and difficult to find,very disappointed as I say after using Gatwick for many many years”
Dear Mr Glover,
Thank you for your feedback. I am sorry to hear that your experience at Stansted did not live up to the high standards you have come to expect from using APH at Gatwick over the years.
We are disappointed to learn that you found the staff less welcoming than expected and that the parking facility, signage, and lack of toilet facilities left you feeling dissatisfied. Your comments regarding the visibility of the APH signage are particularly helpful, and we will ensure this feedback is passed to the relevant team for review.
We truly value your loyalty as a long-standing customer and are sorry that on this occasion we did not provide the experience you were expecting. Thank you for taking the time to share your comments with us.
Kind regards,
The APH Team
