“The team were all very helpful and friendly and the overall service was very efficient. I booked online, arrived and was at Arrivals in minutes. Would thoroughly recommend!”
“Haveing booked online, confirmation recieved and the instructions for the car park, after the break we find that the sat nav instructions, sent us to the wrong carpark, I had to pay twice, £131 for each carpark, no happy, and will never use APH again”
Dear Mr Pickering,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the confusion with the sat nav directions and the frustration this caused on your journey to APH Stansted (STA3). We understand how stressful it must have been to arrive at the wrong car park and then incur additional charges, and we appreciate why this has left you feeling dissatisfied.
This is certainly not the experience we want for our customers, and we would like the opportunity to look into what happened in more detail, including the location you were directed to and the charges you mention.
Could you please email us at reviews@aph.com with your booking reference and vehicle registration? Once received, our team will investigate this fully and come back to you as quickly as possible.
Kind regards,
The APH Team
“We were expecting a Stansted version of APH Gatwick but this wasn't the case. APH are only acting as an agent, consequently we struggled to find location of car park, signage definately needs improving. Also its not a tarmac car park so a bit rough and ready, having said that service and staff very good and we would use them again.”
