“This car park is unfit for purpose, as we have reported previously, but it never improves. The "Reception" is a shabby Portakabin, you have to heave your luggage into the back of the minibus with no help from the driver and the ground surface is a mixture of cinders, mud and puddles. When we arrived back from our holiday, we had to wheel our cases through thick mud to the dark corner where our car had been parked and when we reached home, we had to clean the wheels of our cases and our shoes before going inside.
This facility bears absolutely no resemblance to the excellent parking for Gatwick at Copthorne and I am amazed that you allow the name APH to be associated with it. It certainly damages the reputation of your company and there is no way I shall be using it again, even if it means paying more for decent parking.”
