“After many years of excellent service from the Gatwick APH I was horrified at the lack of service at Stansted.
It was impossible to find, the carpark was full of deep pot holes all filled with water. On our return late at night, the driver was most unhelpful and when we got back to the lot we had to make our way in the dark negociating the puddles in the dark, our car regretably was at the end of the row. I will certainly never use them again sorry.”
Dear Mrs Pragnell,
Thank you for your review.
We’re very sorry to hear about the difficulties you experienced at Stansted, particularly with locating the car park, the condition of the lot, and the unhelpful service on your return. We completely understand how frustrating and inconvenient this must have been, especially after your positive experiences at Gatwick.
Your feedback is appreciated and will be shared with the service provider to help improve the experience for future customers.
Kind regards,
The APH team
“The parking area is in an open lot which is just sand so the whole place was wet and muddy. It felt unsafe to park there as the area didn’t seem secure. My car was cleaned prior to parking there and upon collection, it was muddy and really dirty all over including the bonnet. If it was just the wheels I would have understood but it was the whole car. It’s safe to say they didn’t take proper care of the vehicle and things were done recklessly. 2 stars given is because the transfer to airport was quick”
Dear Miss. Okon,
Thank you for your review.
We’re sorry to hear about the condition of your vehicle on collection and understand your concerns regarding the care of your car. We appreciate your feedback and will share it with the service provider to help ensure vehicles are handled with the appropriate attention in future.
We’re glad to hear the airport transfer was quick and hope this aspect of the service was at least helpful to you.
Kind regards,
The APH team
