“To be honest, if all of your facilities were this poor, then we wouldn’t use APH.
When we arrived in the early hours, it looked like it was a closed scrap yard, very poor lighting, poor road surface, nothing friendly and for a while considered whether our vehicle would still be there on our return. The “pick up van” was not sign marked with anything relating to APH and the very high standard that we have become accustomed to with your facilities at Gatwick.
I think that it shows your brand in a very bad light. We wouldn’t use APH Stansted again, but very satisfied with Gatwick.”
Dear Mr. Walker,
We're sorry to hear that your experience did not meet your expectations.
While this booking is sold under the APH brand, the Stansted Park & Ride service is operated by I Love Park & Ride on our behalf. We're sorry that the appearance of the site, lighting, road surface, and transfer vehicle left you feeling disappointed, as we appreciate this is not the standard you've come to expect from your previous experiences with our Gatwick operation.
We value your feedback and have passed your comments on to the relevant team at I Love Park & Ride for review, as they are responsible for the day-to-day operation of this site.
Thank you for taking the time to share your experience, and we're pleased to hear that you've continued to be satisfied with our Gatwick service. We hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
The APH Team
“Really smooth service! Booked last minute, hardly any waiting around. Quick bus ride to and from the front of departures/arrivals. Your Car waiting when you arrive back to depo. Will definitely use again. Thank you”
“very good. Polite staff this time. Last time was very different. hence will use again. be good to be bettersign posts on where to be picked up on return.”
