“Great, easy and efficient service. Would like the sign for the meet and greet at the roundabout to be clearer though, as we ended up paying £5 to exit the airport when we went the wrong way.”
“Very easy to find, park and arrive at the desk. Someone around to help with the machines and overall process.
On return, pick-up is easy to find but some of the signs internal to the terminal are confusing (point down the terminal, once past first door says back through first door. Actually, better to keep going to second one). Pulling suitcases not always easy across kerbs. Key collection easy and car location fairly easy. Very smooth no worries about late flights. Brilliant.”
“When I arrived to pick up my car at 07:15 I was met with total confusion as to where my car actually was. The keys were there but nobody could figure out where my car had been parked. It was down to myself and an employee to trail up and down the carpark looking for it. We agreed it wasn't there. After a closer look, an illegible note had been left on the keys stating it was in the off-site car park with a flat battery. A driver then went out and returned with it 45 minutes later.
Now, it's never had and still to this day, has never had a flat battery. It took over an hour to get our car from you.
Our flight was delayed and we suffered ground staff shortages, so we were already running 3+ hours late by the time we arrived at your office. Surely with all this extra time your staff could have had our car ready at meet and greet, or at least a courtesy text or call to explain the situation. After all, you had an additional 3 hours to sort a supposid flat battery. Personally, I think our car was overlooked and this is the best excuse you could come up with as I can't prove otherwise. I'm totally disappointed with your service, the price I paid for the convenience of it being ready was a total waste of money.
Awaiting your reply.”
