“Horrendous check-in experience,over 90 minutes. Reception staff unable to locate my booking after looking at a screen for 15 minutes. No sense of urgency despite a queue out of the door into the car park. Not even a sorry about the delay. Once booked in everything OK.”
“Booked a room and car parking. Arrived to book in at hotel and told no booking on their system. Eventually got a room all sorted. But not the ideal start to our holiday.”
